1) Return due to defective items or wrong delivery
You can return or exchange the items.
Please contact KStarLive CS center via email or board within 3 days of receiving the items. (Order number, Product code, Pictures of the defective part or wrong delivery should be attached.)
KStarLive bears the international shipping costs for the return and replacement (if applicable).
Please send us the copy of the receipt for the return shipping via email or board within 3 days after return request so that we can reimburse you the cost.
You can change the color of the item you ordered. (Unfortunately, you can not change your order to a different item/product)
It can be processed only when your order is at ‘Pending’ state. If not, it means your order has been packed and already sent out, thus any substitution is not possible.
Please contact KStarLive CS center via email or board ASAP.
3) Change of Shipping Address
It can be processed only when your order at ‘Pending’ state. If not, it means your order has been packed and already sent out, thus address replacement is not possible.
Please contact KStarLive CS center via email or board ASAP.
4) When the ordered item is out of stock
KStarLive is trying to provide the best service by processing your order in a proper manner at the right time.
However, there are cases that some items are out of stock due to flush of orders, and the items cannot be shipped.
We will directly contact you via email if your ordered item(s) is out of stock.