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Important notices

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Title Shipping and Returns & Exchanges
Posted by Manager (ip:)
  • Date 2017-07-04
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Shipping


Shipping Method : Registered Shipping (Express)
Shipping Area : Worldwide
Shipping Cost : Free
Shipping Time : 14 - 21 days
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared.

 
KStarLive cannot be held responsible for any damage\'s or loss of the item after it has been shipped. We are unable to refund costs for any reason unless it is a factory defect.
Shipping issues must be resolved between the purchaser and the shipping company. (KStarLive will notify you if your order has been shipped internationally.)
KShopLive uses the Korea Post Office to ship out your orders. Tracking of your order may be unavailable depending on your country.


- Customs and Duties

The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.


Returns & Exchanges

1) Return due to defective items or wrong delivery
You can return or exchange the items.
Please contact KStarLive CS center via email or board within 3 days of receiving the items. (Order number, Product code, Pictures of the defective part or wrong delivery should be attached.)
KStarLive bears the international shipping costs for the return and replacement (if applicable).
Please send us the copy of the receipt for the return shipping via email or board within 3 days after return request so that we can reimburse you the cost.

2) Order Exchange
You can change the color of the item you ordered. (Unfortunately, you can not change your order to a different item/product)
It can be processed only when your order is at ‘Pending’ state. If not, it means your order has been packed and already sent out, thus any substitution is not possible.
Please contact KStarLive CS center via email or board ASAP.

3) Change of Shipping Address
It can be processed only when your order at ‘Pending’ state. If not, it means your order has been packed and already sent out, thus address replacement is not possible.
Please contact KStarLive CS center via email or board ASAP.

4) When the ordered item is out of stock
KStarLive is trying to provide the best service by processing your order in a proper manner at the right time.
However, there are cases that some items are out of stock due to flush of orders, and the items cannot be shipped.
We will directly contact you via email if your ordered item(s) is out of stock.

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